If you have an issue regarding a package ordered through Amazon, Amazon is the proper party to address this. D’Addario is not associated or involved with their shipments or customer service.
For order support, issues regarding damaged packages, missing products (from the shipment parcel), or lost items, please reach out to the Amazon Customer Service Department so they can effectively resolve your problem at 1 (888) 280-4331 or visit Amazon's Help & Customer Service page for more information.