How do I initiate a return?

For orders placed through our website, returns are accepted up to 30 days from the original order date. To initiate a return, please submit a request via this form.

Please note:

  • Player Circle orders placed with points cannot be returned or refunded.
  • Custom picks and drumheads cannot be returned. Please see the FAQ section.
  • Returns shipped to D’Addario without authorization will be rejected.
  • Products must be unopened, in their original packaging.

If you bought a product from a local store or an online retailer, please contact their customer service team for further instructions.

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