"Most orders placed through our website directly will ship out within 2-3 business days (excluding custom products). You will receive an email confirmation upon order submission and a second email containing tracking information once your order ships.
For custom drumheads, please allow 10 business days for your order to be ready to ship within the US and 6 weeks for the UK or Canada. For custom picks, please allow 5 business days for your order to be ready to ship within the US and 6 weeks for the UK or Canada. For custom guitar strings, orders are ready to ship within 5 business days for the US and up to 20 business days for Canada and Europe. Please allow an additional 1–2 weeks for ground delivery.
Please visit your order details via the account menu for additional information on your order and shipment. If you don't have an account, you can still view your order details by entering your email and using the uniqiue code sent to your inbox.
If you need further assistance, please contact us.