What should I do if I am having an issue placing an order on your website or if there is an error while processing my payment?

There are a number of things that might cause an error in processing your payment. For the fastest resolution, please contact us and our team would be more than happy to assist in getting this resolved for you.

In the meantime, please double-check the following:

  • Please check to ensure that the billing address entered upon checkout matches the billing address on your payment method.
  • Please ensure that your ship-to address does not contain any special characters such as quotation marks.
  • If this is your first time ordering with us, or if your order is particularly large, please ensure that the payment method you are using does not have any blocks on it. Some banks will block transactions that are unusual for the user. 

 

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