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Order Support

Order Support

Questions relating to your order, shipping, and Kibo.

Order Status/Issues

What is the status of my order?
How do I resolve a problem with my payment?
Can I cancel an order placed through your website?
How do I initiate a return?
How do I remove or edit products in my cart?
Was I charged twice for my order?

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Buying Our Products

How do I change my currency on your website?
Can I place an order over the phone or via email?
I am only seeing the option to pay with Players Circle points and not currency – why?
How do I place a tax-exempt order?
Kibo was not able to assist me with my request. What should I do?
What is Kibo?

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