Order Support
Questions relating to your order, shipping, and buying our products.
Shipping & Handling
- How much is shipping and handling?
- Can I change the shipping address after I place my order?
- Do you offer expedited shipping?
- Can I use a freight forwarder or ship to a hotel/temporary address?
- My tracking number hasn't updated, where is my order?
- My package says delivered, but I didn't receive it.
Order Status/Issues
- What is the status of my order?
- What should I do if I am having an issue placing an order on your website or if there is an error while processing my payment?
- Can I cancel an order placed through your website?
- How do I remove or edit products in my cart?
- How do I initiate a return?
- Can I return clearance items?
Buying Our Products
- Can I talk to a string specialist one on one?
- How do I place an order on your website?
- How do I change my currency on your website?
- Can I place an order over the phone or via email?
- I am only seeing the option to pay with Players Circle points and not currency – why?
- How do I qualify for a tax exemption on my order on daddario.com?