Can I cancel an order placed through your website?

Because we begin processing orders immediately to ensure the fastest possible delivery, once an order is placed through our website, it cannot be changed or canceled.

However, when you receive your order, you can initiate a return by filling out this form.

Please note:

  • Player Circle orders placed with points cannot be returned or refunded.
  • Custom picks and drumheads cannot be returned. Please see the FAQ section.
  • Returns shipped to D’Addario without authorization will be rejected.
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