For orders placed through our website, returns are accepted up to 30 days from the original order date. To initiate a return, please submit a request via this form.
- Player Circle orders placed with points cannot be returned or refunded.
- Custom picks and drumheads cannot be returned. Please see the FAQ section.
- Returns shipped to D’Addario without authorization will be rejected.
- Products must be unopened, in their original packaging.
If you bought a product from a local store or an online retailer, please contact their customer service team for further instructions.