How do I initiate a return?

For orders placed through this website, returns are accepted up to 30 days from the original order date. To initiate a return, please contact Kibo support by email or live chat via this link, and they will be happy to assist you.

Kibo is the order management platform that allows us to partner with a network of our most valuable retail partners for faster delivery times and expert product support. 

Please note:

  • Player Circle orders placed with points cannot be returned or refunded.
  • Custom picks and drumheads cannot be returned. Please see the FAQ section.
  • Returns shipped to D’Addario without authorization will be rejected.

If you bought a product from a local store or an online retailer, please contact their customer service team for further instructions.

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