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What can we help you with?
D’Addario’s rewards program, getting you free gear, access to beta tests, and more.
How can I see which products are eligible for players circle points?
When I try to log into my Players Circle account, it says it has not been activated. What should I do?
How can I change the country on my players circle account?
How do tiers work?
What determines my current membership status?
Why is my progress bar showing a different status?
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Players Circle Orders
Can I split my payment between points and dollars?
How much is shipping and handling?
How many days does it take to receive my order?
My item was returned to D’Addario. Can D’Addario resend my order?
Can I still make a purchase with Player's Points or redeem my Player's Points for credit?
Can I cancel, return, or exchange an order placed with points?
Do custom picks/drumheads come with players circle points?
My Players Circle code is showing as already used. What should I do?
How do I use a Players Circle points promo code?
Where is the Players Circle code located on my product packaging?
My product didn’t come with a Players Circle code. What should I do?
I can't read the players circle code on my packaging, what should I do?
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