Custom products cannot be returned. If you believe that your custom product is defective, please contact us for support. Please note that the color of your final product may slightly vary from the color on your screen. Slight color variations are not considered defects.
Articles in this section
- Can I make changes to my custom order after I place the order?
- Did you receive my artwork? / Why is my Custom Order blank on my Order Confirmation?
- Can I use Players Circle points to purchase custom products?
- When will my custom order ship?
- Where do I learn more about D'Addario's custom product line?
- Can I return custom products?
- What kind of files can I upload?
- What specs should my image files meet?
- How can I access my old designs?