What is the status of my order?

Most orders placed through our website directly will ship out within 2-3 business days (excluding custom products). You will receive an email confirmation upon order submission and a second email containing tracking information once your order ships.

For custom drumheads, please allow 10 business days for your order to be ready to ship within the US and 6 weeks for the UK or Canada. For custom picks, please allow 5 business days for your order to be ready to ship within the US and 6 weeks for the UK or Canada.

Please visit the Order Tracking page for additional information on your order and shipment. If you have an account, you can also see more details in the Order History section. 

If you need further assistance, please contact us.

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