How do I resolve a problem with my payment?

If you received notice that there is a problem with the payment of a pending order, please contact Kibo. As it may require a new credit card or other personal information to be exchanged, we suggest doing so via phone. Please call (877) 412-7467 in the US or Canada, or (+44) 01793 461650 for locations in Europe.

Kibo is the order management platform that allows us to partner with a network of our most valuable retail partners for faster delivery times and expert product support. 

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